Introduction

Introduction

Crijns Consultancy is an independent consultancy firm, specializing in facilities management. The firm was established in 2002. Since 1995, I have held several facility management positions in the U.S., Germany, Belgium and The Netherlands. This enabled me to develop knowledge and skills relating to the following areas of expertise:

	Professionalizing facility management departments;
	Implementing a customer and results-oriented business culture;
	Initiating and managing organizational change;
	Managing, coaching, supporting and advising of staff and clients;
	Coordinating complex projects, while maintaining a professional, pragmatic and results-driven approach.

Assignments

I conduct interim management, project management and consultancy assignments for various companies and organizations. These assignments include:

	The temporary replacement of the Facility Manager or Project Manager;
	The analysis of a complex issue and development of a desired approach for improvement, e.g. regarding customer satisfaction or outsourcing;
	The development and implementation of cost saving measures;
	The design (processes, organizational structure) and implementation of facility service desks;
	The implementation and management of programs and projects;
	The development and coaching of workshops, e.g. regarding maincontracting;

Approach

The assignment is always precluded by an intake meeting with the potential client. The meeting provides me with information regarding the issue(s), the organization and the results, desired by the potential client. I use this information while preparing the project plan. The project plan should be as pragmatic and transparant as possible so that it is clear what the project variables are. These variables include the chosen approach to achieve the desired results, the duration of the assignment, the fee, the deliverables and the expected quality of the results. The plan will also include variables that the potential client should manage, such as the provision of required information and cooperation from the decision makers within the organization.

The assignment will commence as soon as the client agrees to the project plan. The cosen approach depends on the issue(s), the type of assignment (interim management, project management or consultancy), the organizational culture and the demands of the client. During the assignment I will inform the client through progress reports and project evaluation meetings, so that the client can track progress regarding the realization of the desired goals and objectives.

After delivering the desired results, the assignment is formally terminated by conducting an assignment evaluation.

Added value

Conducting an assignment should always result in the realization of one or more goals of the client. That is my added value to my clients. My professional work attitude and my customer- and result-focused approach are important personal characteristics that enable me to succesfully complete the assignment.